Return and Exchange Policy

RETURNS 

All returns returned to us are quarantined for 4 days prior to processing.
Please allow up to 4 weeks from the time we receive your package to process your return/exchange. 

    RETURN POLICY:

    • Returns must have a Return Merchandise Authorization Number (RMA #). 
    • Use our automated self service Returns Center. You can start your return process immediately! Click Here to go the Returns Center.
    • Returns will be accepted for a refund within 30 days from the date of purchase.
    • Refunds are issued back to the original form of payment or a Gift Card.
    • Shipping charges are the responsibility of the client unless you have pre-purchased a Cambridge return shipping label from the Returns Center.
    • All tags must be intact, and no name written on the garment.
    • Items must not have been worn, washed or altered.
    • Hosiery, ties, swimwear and hair accessories are final sale for health reasons.
    • Discontinued, sale and custom items are final sale.
    • Discrepancies or defective items must be reported on receipt of package.

     

    MAILING RETURNS
    Cambridge Uniforms
    Returns
    112-2455 Dollarton Highway, 
    North Vancouver, BC V7H 0A2
    Canada


     

     

    EXCHANGES

    We are not able to offer exchanges online.
    While our stores remain closed, we recommend placing a new order online and returning your order for a refund.

    We will only accept exchanges via mail or curbside returns until further notice.

    EXCHANGE POLICY:

    • Exchanges must have a Return Merchandise Authorization Number (RMA #).
    • Exchanges must be made within 30 days of purchase (standard policy).
    • Shipping charges are the responsibility of the client.
    • Prepaid shipping labels can be purchased as an option. We will contact you for payment for the Cambridge prepaid shipping label.
    • All tags must be intact, and no name written on the garment.
    • Items must not have been worn, washed or altered.
    • Hosiery, ties, swimwear and hair accessories are final sale for health reasons.
    • Discontinued, sale and custom items are final sale.
    • Discrepancies or defective items must be reported on receipt of package.

    CURBSIDE PICK UP + CURBSIDE RETURN:
    Purchase your new item online. Select Curbside Pick Up as shipping method.
    Bring your return package to Curbside Returns when picking up your new purchase.

    Drop off your exchange package when you pick up your new order. You will require a RMA # for your return as we will issue you a refund after your return has been quarantined.
    Click below to find out more about Curbside Return.

    If your exchange is not exchangeable through our automated return center, please contact us.