F.A.Q.

If you are a new student and live in the Lower Mainland, we strongly recommend visiting our store for an in-store fitting. 

Please ensure you check which location services your school.

An in-store fitting will ensure that the sizes you choose are suitable for your child.

Following your fitting, you may take the available uniform items home with you. Out of stock items will be available for pickup or can be shipped to your home once they are available.

If you live outside the Lower Mainland and require sizing assistance, you may book an online fitting with us.

Please note that an online account is required whether you shop online or in-store.

If you do not know your school code, need sizing assistance, or would like to book an online fitting, please contact us at orders@cambridgeuniforms.com or use our contact form.

Each school is serviced at a specific location.

If you are not sure which store services your school, please contact us at orders@cambridgeuniforms.com or use our contact form.

You can also check by visiting your school’s uniform collection online, the store location will be displayed directly beneath the school banner at the top of the page.

No appointment is required to visit the store and purchase uniforms—walk-ins are always welcome. 

Please note that there may be wait times, especially during our busy season.

We accept in-store uniform fitting appointments from May 1st to July 31st.

We recommend that your uniform is ordered by June 15th. The back-to-school season is our busiest time of year, and placing your order by June 15th helps ensure your student is fully prepared for the first day of school.

If your student requires unique sizing, we encourage you to shop by June 15th to allow additional time for production and preparation.

Please note that items purchased on or after May 1st are eligible for our extended exchange policy, with exchanges accepted until September 15th. Returns are only available up to 30 days year round.

If your child changes schools or you have another child attending another school, please contact us at orders@cambridgeuniforms.com or use our contact form to update your online account.

Please include the following details in your request:

Account username
Email associated with the account
The new school your child will be attending or the school you would like added for another child.
(Please let us know if the existing code can be removed from your account.)

We suggest keeping your current account instead of creating a new one.
Keeping everything under one account makes it easier to track your order history. If you have more than one child attending different schools, you will be able to place their orders together from one account.

We suggest purchasing the following quantities.

Pants for Boys: 2-3
Kilt/Skirt for Girls:1-2
Formal Dress Shirts: 3-5
Casual/Every Day Shirt: 3-5
Sweater: 2
Tie: 2
Gym T-Shirt: 2
Gym Shorts: 2
Hosiery (Socks/Tights): 5

If your school has a mandatory summer uniform, we suggest purchasing the same quantities for your summer uniform as you would your fall/winter uniform.

Washing your uniforms correctly will help extend their lifespan. To learn more about how to care for your uniforms, please read the clothing label found in every garment.

Our website works best with the most up-to-date versions of popular web browsers.

Please make sure you are using the latest version of Firefox or Google Chrome.

If you are still experiencing issues, we recommend trying the following:

1. Clear your browser’s cookies and cash.
2. Try using an incognito or private browsing window
3. Switch to a different browser (for example, try Firefox if you are using Chrome) 
4. Try using a different device (a computer instead of phone)

The item is currently out of stock while we wait for stock to be replenished. You may still add the item to your cart. We will fulfill your order as soon as it becomes available.

Please contact us to inquire about ETAs and the status of your order. You may either email us at orders@cambridgeuniforms.com or use our contact form.

You will be able to view your online and in-store purchase history by logging into your account and clicking onto the profile icon on the top right. This will lead you to your account page.
    

All online orders require processing time, which may vary depending on order volume and product availability. While we strive to prepare orders as quickly as possible, same-day pickup cannot be accommodated. If you need your items urgently, we recommend visiting our retail store to purchase them in person.

If you have a physical gift card, please contact us. We will need to update your physical card to a digital gift card.

If you have received a digital gift card, they can be applied to both in-store purchases and online orders.

Gift cards do not retain any cash value.

Orders are generally processed within 3-7 business days, followed by an additional 1–2 business days for shipping.

Please note that processing times may vary depending on order volume and stock availability. During peak periods, such as back-to-school season, orders may take longer to process. If an item in your order is on backorder, processing times will be extended to ensure your order is shipped complete.

On completion of your order, you will receive a shipping confirmation email with tracking details.

If your package is marked as delivered but you can not locate it, please check the following:

• Often Canada Post will mark an order delivered prior to the order being delivered. Please allow 24 hours for all orders once the delivery notice has been sent. 
• Confirm that the shipping address provided is correct
• Check around the delivery location (front door, porch, side entrances, etc.)
• Look around your property -  the carrier may have placed the package in a secure spot or left a delivery notice card
• Ask others in your household in case someone else received it
• Check your individual mailbox

If you are still unable to locate your package, please contact us at orders@cambridgeuniforms.com or use our contact form. We will follow up with Canada Post to investigate the status of your shipment and provide you with an update.